Refund & Cancellation Policy

Refund and Cancellation Policy

1. Cancellation Policy

If you need to cancel or reschedule your appointment at Lady Willingdon Hospital, please notify us at least 24 hours in advance. We understand that unforeseen circumstances may arise, and we appreciate your cooperation in providing sufficient notice.

For cancellation or rescheduling requests made less than 24 hours before the appointment, we may not be able to accommodate the request, and a cancellation fee may be applicable. The specific cancellation fee amount will depend on the type of appointment and services booked.

2. Refund Policy

Refunds for services rendered by Lady Willingdon Hospital will be handled on a case-by-case basis, considering factors such as the nature of the service, applicable laws and regulations, and individual circumstances.

If you believe you are eligible for a refund, please contact our billing department with the relevant details of your situation. We will assess your request and respond to you accordingly.

Please note that certain services, such as diagnostic tests, medical procedures, and treatments, may not be eligible for refunds due to their nature and the costs associated with providing them.

All cancellations and refunds may be applied for by approaching the Pharmacy for issued medicines or the Accounts Department for any other item purchased or rented. Proof of purchase and requisite documentation is to be furnished prior to consideration of refund. Refund policy is applicable as per the Protocol held in the Department of Accounts.

3. Exceptions

There may be specific cases or circumstances where different cancellation or refund policies apply, such as in the case of medicolegal or insurance-related matters. In such cases, the applicable policies will be communicated to you separately.

4. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us

Last updated: 07/07/2023